Privacy Policy

Genius Trade Limited ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform, website, and mobile applications.

Key Principles:

• Transparency: We clearly explain what data we collect and why
• Security: We use bank-level encryption to protect your information
• Control: You have rights over your personal data
• Compliance: We follow GDPR, CCPA, and international privacy laws

By using our services, you consent to the practices described in this Privacy Policy.

We collect various types of information to provide and improve our services:

How We Collect Information:

• Directly from you: During registration, KYC verification, and platform usage
• Automatically: Through cookies, analytics tools, and platform interactions
• From third parties: Identity verification services, payment processors, blockchain networks
• Public sources: Blockchain transaction data, regulatory databases

We use your personal information for the following purposes:

Service Provision:

• Account creation, verification, and management
• Processing cryptocurrency trades and transactions
• Operating AI trading bots and risk management systems
• Facilitating P2P trading and staking services
• Processing deposits, withdrawals, and payments

Security & Compliance:

• Anti-money laundering (AML) and fraud prevention
• Know Your Customer (KYC) regulatory compliance
• Sanctions screening and prohibited persons checks
• Account security monitoring and threat detection
• Regulatory reporting and law enforcement cooperation

AI & Analytics:

• Improving AI algorithms and trading strategies
• Market analysis and risk assessment modeling
• Platform optimization and user experience enhancement
• Performance analytics and system monitoring

Communication & Support:

• Customer support and technical assistance
• Platform updates and security notifications
• Marketing communications (with your consent)
• Educational content and trading insights

We do not sell your personal information to third parties. We may share your data only in the following circumstances:

Service Providers:

• Identity verification services (Jumio, Onfido)
• Payment processors for deposit/withdrawal processing
• Cloud infrastructure providers (AWS, Google Cloud)
• Customer support and communication tools
• Analytics and monitoring services

Legal Requirements:

• Regulatory authorities (SFC, FINTRAC, FinCEN)
• Law enforcement agencies with valid legal requests
• Court orders, subpoenas, and legal proceedings
• Tax authorities for reporting obligations

Business Transfers:

• Mergers, acquisitions, or asset sales (with notice to users)
• Bankruptcy or insolvency proceedings
• Business restructuring or reorganization

Consent-Based Sharing:

• Marketing partners (only with explicit opt-in consent)
• Research initiatives (anonymized data only)
• Integration with third-party services you choose to connect

We implement bank-level security measures to protect your personal information:

Technical Security:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication (2FA) requirements
• Hardware Security Modules (HSMs) for key management
• Real-time fraud detection and monitoring
• Regular security audits and penetration testing

Operational Security:

• Access controls and principle of least privilege
• Employee background checks and security training
• Secure development practices and code reviews
• Incident response and breach notification procedures
• Regular backup and disaster recovery testing

Compliance Certifications:

• ISO 27001 Information Security Management
• SOC 2 Type II Security and Availability
• PCI DSS Payment Card Industry compliance
• GDPR and CCPA privacy framework adherence

Important: While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the security of your account credentials.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

Retention Periods:

• Account Information: 7 years after account closure (regulatory requirement)
• Transaction Records: 7 years for AML/CTF compliance
• KYC Documents: 5 years after account closure
• Communication Records: 3 years for customer support
• Marketing Data: Until withdrawal of consent
• Analytics Data: 2 years (anonymized after 6 months)

Secure Deletion:

• Data is securely overwritten using DOD 5220.22-M standards
• Encrypted data keys are destroyed when retention expires
• Physical storage media is destroyed according to NIST guidelines
• Deletion certificates are maintained for audit purposes

Legal Holds: Data may be retained longer when subject to legal proceedings, regulatory investigations, or other legal requirements.

Depending on your location, you may have the following rights regarding your personal data:

How to Exercise Your Rights:

• Email us at privacy@geniustrade.io
• Use our in-app privacy settings and data export tools
• Submit requests through our support ticket system
• Contact our Data Protection Officer directly

Response Time: We will respond to your requests within 30 days (or as required by applicable law).

We use cookies and similar technologies to enhance your experience on our platform:

Types of Cookies:

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Security Cookies: Detect fraud, abuse, and unauthorized access attempts
• Marketing Cookies: Deliver relevant advertisements (with your consent)

Third-Party Services:

• Google Analytics: Website and app usage analytics
• Hotjar: User behavior analysis and feedback
• Cloudflare: Security and performance optimization
• Intercom: Customer support and communication

Your Choices:

• Manage cookie preferences through our cookie banner
• Configure browser settings to block or delete cookies
• Opt out of marketing cookies while keeping functional ones
• Use our privacy dashboard to control data collection

Note: Disabling essential cookies may affect platform functionality and security features.

As a global platform, we may transfer your personal data across international borders:

Transfer Locations:

• Primary Processing: Hong Kong (our main operations center)
• Cloud Infrastructure: Singapore, Japan, Germany (AWS/Google Cloud)
• Service Providers: United States, European Union, Canada
• Regulatory Reporting: Various jurisdictions as required by law

Transfer Safeguards:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy Decisions for countries with equivalent protection levels
• Binding Corporate Rules (BCRs) for intra-group transfers
• Data Processing Agreements with strict privacy obligations
• Regular compliance audits and assessments

Your Rights: You can request information about specific transfers and the safeguards we use to protect your data during international transfers.

Our platform is not intended for use by individuals under 18 years of age:

Age Restrictions:

• Minimum Age: 18 years old (or age of majority in your jurisdiction)
• Verification Required: Government-issued ID verification during KYC
• Automated Detection: Systems in place to identify and prevent underage access
• Immediate account suspension for underage users

If We Discover Underage Users:

• Immediate account suspension and access termination
• Prompt deletion of all collected personal information
• Notification to parent or guardian (where possible)
• No retention of data beyond legal requirements

Parental Rights: Parents or guardians who believe their child has provided personal information may contact us at privacy@geniustrade.io for immediate assistance.

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements:

Update Process:

• Advance Notice: 30 days notice for material changes
• Multiple Channels: Email, platform notifications, and website banners
• Version Control: Clear versioning and effective dates
• Archive of previous policy versions

Types of Changes:

• Minor Updates: Clarifications, contact information, or technical corrections
• Material Changes: New data collection, use purposes, or sharing practices
• Legal Updates: Compliance with new regulations or court decisions

Your Options:

• Review changes and continue using our services (implies acceptance)
• Contact us with questions or concerns about updates
• Exercise your data rights or close your account if you disagree
• Request a copy of previous policy versions

For privacy-related questions, concerns, or requests, please contact us:

Data Protection Officer:

• Email: dpo@geniustrade.io
• Response Time: Within 48 hours for urgent matters
• Languages: English, Chinese, Japanese

Privacy Team:

• General Privacy: privacy@geniustrade.io
• Data Requests: datarequests@geniustrade.io
• Security Incidents: security@geniustrade.io

Mailing Address:

• Genius Trade Limited - Privacy Team
• SME Office, 5/F Building 5E
• Science Park East Avenue, Sha Tin
• Hong Kong SAR, China

Supervisory Authorities:

• EU Users: Your local Data Protection Authority
• UK Users: Information Commissioner's Office (ICO)
• Hong Kong Users: Office of the Privacy Commissioner for Personal Data