Go to the login page and click "Forgot Password". Enter your email address and you'll receive a password reset link. Follow the instructions in the email to create a new password. Make sure to use a strong password with at least 8 characters, including uppercase, lowercase, numbers, and special characters.

To enable 2FA:

• Go to Account Settings → Security
• Click "Enable 2FA"
• Download Google Authenticator or similar app
• Scan the QR code with your authenticator app
• Enter the 6-digit code to verify setup

2FA adds an extra layer of security to protect your account from unauthorized access.

Yes, we use bank-level encryption and follow industry best practices to protect your data. All sensitive information is encrypted both in transit and at rest. We comply with GDPR and never share your personal information with third parties without your consent.

Required documents:

• Photo ID: Passport, driver's license, or national ID card
• Proof of Address: Bank statement, utility bill, or government letter (not older than 3 months)
• Selfie: Clear photo of yourself holding your ID document

All documents must be in English or include certified translations.

KYC verification typically takes 24-48 hours for complete review. During peak times, it may take up to 5 business days. You'll receive an email notification once your verification is approved or if additional information is needed.

Deposit times vary by cryptocurrency:

• Bitcoin (BTC): 1-6 network confirmations (10-60 minutes)
• Ethereum (ETH): 12-35 confirmations (3-8 minutes)
• USDT (TRC-20): 19+ confirmations (1-3 minutes)
• BNB: 15+ confirmations (1-2 minutes)

Your funds will appear in your account once minimum confirmations are reached.

P2P (Peer-to-Peer) trading allows direct trading between users:

• Browse available buy/sell offers
• Choose an offer with favorable rates and terms
• Funds are held in escrow during the transaction
• Complete payment according to seller's terms
• Seller releases crypto once payment is confirmed

Our escrow system protects both buyers and sellers throughout the process.

Our AI trading bots use advanced machine learning algorithms trained on 15 years of market data:

• Process over 1,247 market signals per second
• Analyze technical indicators, news sentiment, and market patterns
• Execute trades automatically based on predefined strategies
• Continuously adapt to changing market conditions

Important: Past performance doesn't guarantee future results. All trading involves risk.

Available payment methods:

• Credit/Debit Cards: Visa, Mastercard (instant processing)
• Bank Transfer: SEPA, wire transfer (1-3 business days)
• Apple Pay / Google Pay: For mobile purchases
• Local Payment Methods: Varies by country

Card purchases have higher fees but are instant, while bank transfers are cheaper but take longer.

Copy trading allows you to automatically replicate trades from successful traders:

• Browse profiles of top-performing traders
• Review their trading history and risk metrics
• Allocate funds to copy their strategies
• All their trades are automatically copied to your account

You maintain full control and can stop copying at any time.

New user bonuses:

• Welcome Bonus: 100% match on first deposit up to $500
• No-Deposit Bonus: $25 free trading credit after KYC
• First Trade Bonus: Get $10 after completing your first trade
• Referral Bonus: Earn 40% commission on referred users

All bonuses have specific terms and conditions that must be met.